Terms & Conditions
Last updated: August 18, 2026
These Terms & Conditions govern the purchase and use of services provided by Veltriany, including AI automation, implementation, consulting, integrations, optimization, support, maintenance, and related digital services.
By purchasing a Veltriany service, submitting an order, accepting a proposal, or otherwise engaging Veltriany to provide services, you agree to these Terms & Conditions together with any applicable proposal, statement of work, service description, or other written agreement.
1. About Veltriany
Veltriany provides business-focused artificial intelligence, automation, implementation, consulting, integration, optimization, and related digital services designed to improve business processes, operational efficiency, and customer experience.
Veltriany services may include standardized service packages as well as configurations and implementations tailored to the specific requirements, systems, workflows, and objectives of each client.
2. Services and Service Packages
Veltriany may offer predefined service packages, recurring services, customized projects, consulting engagements, implementation services, maintenance plans, optimization services, and other professional services.
The exact scope of the services purchased will be determined by the applicable service description, order confirmation, proposal, quotation, statement of work, or other written agreement between Veltriany and the client.
Features, integrations, deliverables, timelines, limits, and included services may vary depending on the package or engagement selected.
3. Client Requirements and Cooperation
The client agrees to provide accurate and complete information reasonably required for Veltriany to perform the services.
The client is responsible for providing timely access to relevant systems, accounts, software, documentation, personnel, data, credentials, APIs, and other resources required for the project, where applicable.
Delays caused by missing information, unavailable access, third-party limitations, delayed approvals, or other circumstances attributable to the client may affect project timelines and delivery dates.
4. Project Scope and Changes
Veltriany will perform the services according to the agreed scope.
Requests that materially extend or modify the original scope may require additional fees, revised timelines, or a separate agreement.
Where appropriate, Veltriany will inform the client before undertaking material work that falls outside the agreed scope.
5. Pricing and Payment
Prices are displayed or communicated in the applicable currency and may vary depending on the service package, project requirements, integrations, customization, and other factors.
Payment may be required in full, in instalments, according to project milestones, or on a recurring basis depending on the applicable service or agreement.
The client agrees to pay all amounts due in accordance with the payment terms presented at checkout, stated in the applicable proposal, or otherwise agreed in writing.
Where legally applicable, taxes, VAT, duties, or similar charges may be added to the price or collected as required by applicable law.
6. Project Start and Delivery
A project may begin after payment has been received and any required onboarding information, documentation, access, approvals, or other prerequisites have been provided.
Any delivery dates or implementation timelines communicated by Veltriany are estimates unless expressly agreed otherwise in writing.
Veltriany will make reasonable efforts to deliver services within the agreed or estimated timeframe but will not be responsible for delays caused by circumstances outside its reasonable control.
7. Artificial Intelligence and Automated Systems
Certain Veltriany services may use artificial intelligence, machine learning, automation platforms, third-party APIs, software tools, or other automated technologies.
AI-based systems may produce outputs that require review, supervision, verification, or human judgment. Unless expressly agreed otherwise, the client remains responsible for reviewing and appropriately using outputs generated by systems implemented or configured by Veltriany.
Veltriany does not guarantee that any AI system, automation, integration, or third-party technology will operate without interruption, error, limitation, or change.
8. Third-Party Platforms and Services
Veltriany projects may depend on third-party software, APIs, hosting providers, platforms, applications, licenses, integrations, or other external services.
Third-party services are governed by their own terms, availability, pricing, technical limitations, privacy practices, and policies.
Veltriany is not responsible for outages, changes, restrictions, suspensions, price changes, data loss, or other events caused by third-party providers outside Veltriany’s reasonable control.
9. Intellectual Property
Unless otherwise agreed in writing, each party retains ownership of the intellectual property, materials, software, documentation, methodologies, systems, trademarks, know-how, and other assets owned or developed independently before the engagement.
Rights relating to project-specific deliverables, configurations, documentation, custom developments, workflows, or other materials created during an engagement will be determined by the applicable proposal, statement of work, license terms, or other written agreement.
Third-party software and technologies remain subject to the intellectual property and license rights of their respective owners.
10. Confidentiality
Each party agrees to treat confidential business, technical, commercial, and operational information received from the other party as confidential and to use such information only for purposes connected with the relevant engagement.
This obligation does not apply to information that is publicly available, already lawfully known, independently developed, or required to be disclosed by law.
11. Data Protection and Privacy
Personal data will be processed in accordance with applicable data protection law and Veltriany’s Privacy Policy.
Where Veltriany processes personal data on behalf of a client in connection with a service, additional data-processing terms may apply where required by law or by the nature of the engagement.
Clients remain responsible for ensuring that the data, instructions, and materials they provide to Veltriany may lawfully be used for the intended purpose.
12. Recurring Services and Veltriany CARE
Certain services may include recurring maintenance, optimization, monitoring, support, ongoing improvement, or other subscription-based services, including Veltriany CARE where applicable.
Recurring services will continue for the applicable billing period until cancelled in accordance with the applicable service terms or agreement.
Cancellation generally applies to future billing periods and does not automatically entitle the client to a refund for a billing period that has already started, except where required by applicable law.
13. Cancellations and Refunds
Cancellations and refund requests are governed by Veltriany’s Refund & Cancellation Policy together with any specific terms contained in the applicable proposal, order, statement of work, or service agreement.
Because many Veltriany services involve customized planning, configuration, development, integrations, consulting, and allocation of professional resources, amounts relating to work already performed or costs already incurred may be non-refundable, subject to applicable law.
14. Consumer Rights
Where the client qualifies as a consumer under applicable law, mandatory consumer protection rights remain unaffected by these Terms & Conditions.
For certain distance contracts for services, consumers may have a statutory right to withdraw within the period provided by applicable law. Where a consumer expressly requests that performance begins during a statutory withdrawal period, the consumer may be required to pay for services performed before withdrawal and, where legally permitted, may lose the withdrawal right once the service has been fully performed after the required consent and acknowledgment have been obtained.
Nothing in these Terms & Conditions excludes or restricts rights that cannot legally be excluded or restricted.
15. Suspension or Termination of Services
Veltriany may suspend or terminate services where reasonably necessary, including where payments remain overdue, the client materially breaches the applicable agreement, required cooperation is not provided, unlawful activity is identified, or continued performance would create material legal, technical, security, or operational risk.
Where reasonably possible, Veltriany will provide notice before suspending or terminating services.
16. Service Performance and No Guaranteed Business Results
Veltriany will provide its services with reasonable professional care and skill.
However, business results may depend on numerous factors outside Veltriany’s control, including market conditions, client implementation, customer behaviour, internal business processes, staff adoption, third-party systems, data quality, and commercial decisions.
Accordingly, unless expressly agreed in writing, Veltriany does not guarantee specific revenue, profit, cost savings, conversion rates, customer growth, or other business outcomes.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Veltriany will not be liable for indirect, incidental, consequential, special, or purely economic losses arising from the use of the services where such liability may lawfully be excluded or limited.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
Any additional limitations or liability arrangements agreed for a specific project may be included in the applicable proposal, statement of work, or service agreement.
18. Client Use of Services
The client agrees not to use Veltriany services, systems, automations, integrations, or deliverables for unlawful, fraudulent, abusive, deceptive, harmful, or unauthorized purposes.
The client remains responsible for its own business decisions, regulatory obligations, internal policies, and the lawful operation of systems used within its organization.
19. Force Majeure
Veltriany will not be responsible for failure or delay in performance caused by events beyond its reasonable control, including major infrastructure outages, third-party service failures, cyber incidents, governmental measures, natural events, telecommunications failures, or similar circumstances.
20. Changes to These Terms
Veltriany may update these Terms & Conditions from time to time to reflect changes in services, technology, legal requirements, or business operations.
The latest version will be published on this page together with the corresponding “Last updated” date.
21. Governing Law and Jurisdiction
These Terms & Conditions are governed by the law applicable to the contract between Veltriany and the client, subject to any mandatory rights or jurisdictional protections that apply under applicable law.
Where a specific governing law or jurisdiction is agreed in a proposal, statement of work, service agreement, or other written contract, that agreement will apply to the extent permitted by law.
22. Entire Agreement
These Terms & Conditions, together with the applicable service description, proposal, order confirmation, statement of work, Privacy Policy, Refund & Cancellation Policy, and any other expressly incorporated terms, constitute the agreement governing the applicable services.
Where there is a conflict between these general Terms & Conditions and a specific written agreement signed or accepted for a particular project, the specific agreement will prevail for that project to the extent of the conflict.
Contact
If you have any questions regarding these Terms & Conditions, please contact Veltriany at info@veltriany.com.